Dependable Erection

Friday, July 30, 2010

More Priceline

Priceline.com responds:

Thank you for taking the time to send us an e-mail. We understand that you would like to cancel your hotel reservation at the Courtyard By Marriott Wilmington because you belive that you have chosen Wrightsville Beach area while placing your request but you got hotel reservation in wrong area.

Per our records, you have chosen Wilmington area at the time of placing your hotel request and our system has booked your reservation accordingly.

However, we are able to make an exception, and cancel your reservation for a fee. Please respond to this e-mail as soon as possible with your approval to cancel your reservation. It is very important that you contact us before your current check-in date, which is August 2, 2010. We are not able to refund or make changes after this time.

Upon receipt of your approval via e-mail, we will cancel your reservation minus a cancellation fee of $110.70. We will send a separate e-mail with instructions outlining how to submit a new request on our website with the correct information. If you follow the instructions and are successful in booking a new reservation, we will refund the cancel fee minus a flat change fee of $25.00.

We thank you for the opportunity to assist you and hope you find this information helpful.

Sincerely,

Santosh S.
Customer Service Specialist

=============

I respond to Priceline:

Am I reading this correctly?

For $110.70, a fee equal to the amount which i am being charged for a room in a city other than that which i asked to booked, you will cancel my reservation?

Then, I can try again, and risk being booked into Wilmington a second time, when the first time I explicitly selected Wrightsville Beach, and made sure the Wilmington option was not selected?

You're joking, right?

Here's what I'm thinking. You cancel my reservation at the Courtyard by Marriot in Wilmington, and you refund my money. Or, you cancel my reservation at the Courtyard by Marriott in Wilmington, and you book me into a similar hotel in Wrightsville Beach. I will pay up to an additional $25.00 for the Wrightsville Beach hotel reservation if necessary.

Thanks

Labels: ,

2 Comments:

  • *Smacks head against laptop repeatedly*
    Their email is fraught with CYA. I hate it when companies won't just admit that their software has made a mistake. Grrr.

    By Blogger girlnblack77, at 6:03 PM  

  • They can't possibly think that their profit on this transaction is going to exceed the lost value of my future business, plus the negative feedback that i'll be giving to my acquaintances, both online and personal.

    By Blogger Barry, at 6:13 PM  

Post a Comment

<< Home